We strive to ensure that every shopping experience in our online store is pleasant and convenient. If, for any reason, the product you purchased does not meet your expectations, you can return it within 14 days of receiving it.
Return Conditions:
- The product must be unused, in its original packaging, and in the same condition as you received it.
- Please include proof of purchase (invoice or order number).
How to Return a Product?
- Contact us via email at help@dearroots.com to register your return.
- Once your return is approved, send the product to the specified address.
- After the product is inspected, your refund will be processed within 5–7 business days.
Important:
- Return shipping costs are covered by the customer unless the product is defective or you received the wrong item.
- Certain items, such as opened or used cosmetic products, cannot be returned due to hygiene reasons.
If you have any questions or concerns about the return process, feel free to contact our customer service team – we are happy to assist you!
Thank you for shopping with us!
